MEET THE TEAM
Meet the Team
Rachel Dean Ear Wax Removal Specialist
HEARING CARE ASSISTANT
Rachel is our hearing care assistant who is also qualified in wax removal. Rachel works between our 2 clinics in East Kilbride and Kilmarnock and she loves working with both teams.
Rachel has worked with us for over a year now during this time she has completed her hearing care assistant course and also her wax removal course she is also planning to continue learning about audiology and gain more experience along the way.
During Rachel’s time working with us she has built postive relationships with the patients and strives to go above and beyond for their needs . In her spare time rachel enjoys spending time with family and friends.
Susan McCafferty Ear Wax Removal Specialist
HEARING AID DISPENSER
I joined the Hearing Care industry in 2019 and joined Kilmarnock Hearing Care in 2021. I have a keen interest in hearing loss as my family are profoundly deaf, we communicate through sign language so I am fluent in British Sign Language.
I am in my final year at Queen Margaret University in Edinburgh to become a Hearing Aid Dispenser. I am certified to carry out ear wax removal with microsuction and have seen and cleared thousands of ears so far.
When not in work and studying, I have a 1 year old little girl who keeps me busy.
Irene Dainert Ear Wax Removal Specialist
HEALTH & WELL-BEING
Currently works as a receptionist at our busy Audiology clinic at Kilmarnock Hearing Care and has been employed by us since August 2021, she has just undertaken the Starkey training course to specialise in micro-suction ear wax removal, which she passed successfully, and now looks forward to welcoming new and existing patients.
Irene ran her own Holistic Therapy Clinic in Prestwick and enjoys looking after people. Patients health and well-being are always at the forefront of every patient she tends to.
Outside of work, I enjoy volunteering with “No One Dies Alone”, a charity close to my heart, which offers companionship and respite for palliative care patients. I am also an active volunteer for the Irvine clean-up crew as a litter picker. I enjoy traveling and experiencing new cultures and meeting new people
Fiona Cavens Management Professional
FINANCE MANAGEMENT
We would like to Welcome Fiona to Kilmarnock Hearing she is a skilled Management Professional.
With Finance Management experience and a BA in Occupational Health and Safety Management, I possess a wealth of transferable skills and the energy and flexibility to undertake new and challenging roles.
Qualifications &Training:
- BA Occupational Health and Safety Glasgow Caledonian University
- Interpersonal Relationship Skills c/o University of Wales
- British Sign Language level 1
- Bereavement Counselling Skills c/o Ayrshire Hospice
- Skills for Seeing Technique Training c/o Macular Society
Her experience has been working in the 3rd Sector with SISG Charity Ayrshire for the past 11years on community projects funded by: The Big Lottery, Scottish Government, Alliance Funding, Scottish Building Society Foundation and Health and Social Care Partnership (HSCP) (Ayrshire)
She has joined us to support the contract awarded by NHS Pan Ayrshire to support individuals with sensory loss by offering hearing hub drop-ins, peer support groups aimed at reducing isolation due to sensory loss, information sharing and signposting to other support services. One to one support in coping with sensory loss, learning new skills to help with daily tasks, best use of lighting, magnifiers, and skills for seeing techniques.
In her free time, she enjoys spending time with my husband and extended family and friends. Regular exercise which includes pool swimming, sea swimming, walking routes around Ayrshire and Arran, and other parts of Scotland, kayaking and cycling the cycle paths around Ayr. Attending music events, and a variety of social experiences, eating out, cinema, theatre to name but a few.
Fiona says she is looking forward to the next chapter in my work-life, working with Kilmarnock Hearing Care delivering the HSCP Ayrshire funding for community support for sensory loss across Ayrshire.