Alan Lamb Audiologist & Ear Wax Removal Specialist


Having worked in the audiology practices since 2014, Alan is the clinical lead audiologist for the clinic. He has worked in different areas of the profession and has a firm belief in the initial clinical assessment & care laying the strongest foundation to a successful patient journey.

He is also experienced in wax removal and regularly utilises our microscope for the particularly tricky ears that patients often struggle to have dealt with elsewhere.

Prior to becoming a qualified hearing aid audiologist, his background qualifications are in audio technology with electronics so had plenty of transferable knowledge in how to best program hearing aids, engineering and the technology that goes into them.

He is also an experienced musician having travelled to perform across Europe and North America.

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Rachel Dean Ear Wax Removal Specialist


Rachel is our hearing care assistant who is also qualified in wax removal. Rachel works between our 2 clinics in East Kilbride and Kilmarnock and she loves working with both teams.

Rachel has worked with us for over a year now during this time she has completed her hearing care assistant course and also her wax removal course she is also planning to continue learning about audiology and gain more experience along the way.

During Rachel’s time working with us she has built postive relationships with the patients and strives to go above and beyond for their needs . In her spare time rachel enjoys spending time with family and friends.

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Susan McCafferty Ear Wax Removal Specialist


I joined the Hearing Care industry in 2019 and joined Kilmarnock Hearing Care in 2021. I have a keen interest in hearing loss as my family are profoundly deaf, we communicate through sign language so I am fluent in British Sign Language.

I am in my final year at Queen Margaret University in Edinburgh to become a Hearing Aid Dispenser. I am certified to carry out ear wax removal with microsuction and have seen and cleared thousands of ears so far.

When not in work and studying, I have a 1 year old little girl who keeps me busy. 

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Irene Dainert Ear Wax Removal Specialist


Currently works as a receptionist at our busy Audiology clinic at Kilmarnock Hearing Care and has been employed by us since August 2021, she has just undertaken the Starkey training course to specialise in micro-suction ear wax removal, which she passed successfully, and now looks forward to welcoming new and existing patients.

Irene ran her own Holistic Therapy Clinic in Prestwick and enjoys looking after people. Patients health and well-being are always at the forefront of every patient she tends to.

Outside of work, I enjoy volunteering with “No One Dies Alone”, a charity close to my heart, which offers companionship and respite for palliative care patients. I am also an active volunteer for the Irvine clean-up crew as a litter picker. I enjoy traveling and experiencing new cultures and meeting new people

Do you have excess ear wax?